2010 October | T2 + Back Alley Blog

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Experience Design – Driving Engagement And Sales

We spend a lot of our time focused on experience design. The goal is always to create content that engages consumers and provide experiences using video, mobile, location-based technology, digital billboards and other experiences. That those experiences be memorable is key and always what the creative team is charged with bringing to the table. That the experience design drives sales and compels people to action, is even more key.

Mobile and location-based experiences are on savvy marketers’ minds these days, as they are great at helping create buzz and compelling consumers to do something. Jimmy Choo’s Foursquare scavenger hunt during London’s fashion week is a great example of a location-based initiative that not only created a ton of buzz, but also drove sales as women ran all over London in search of the current “it” shoe.

We worked with the folks at PRNewswire to create a scavenger hunt experience based on QR codes for use at the PRSA annual conference held in Washington, DC this past week. This created not only excitement for conference attendees, but also doubled as an experience (and a competition) that served to make the event even more memorable. Additionally, it created a lot of buzz for the PRNewswire brand and, ultimately, got a lot of PR and marketing pros thinking about how they could use experience design in innovative ways for their clients.

Want to know more about how companies can use strategic media placements and a variety of new and emerging channels to engage their audiences? Join us for a FREE webinar sponsored by PRNewswire this Wednesday, October 20th, at 12 PM Central.

The panel will be moderated by Michael Pranikoff, PRNewswire’s Director of Emerging Media, and he’ll be joined by T2+Back Alley Films’ Interactive Experience Designer, Garrett Fuselier and the very smart Amy Webb of Webb Media Group.

For more information and to register, click here.

Augmented Reality – It’s Out of This World

Alright, so it’s only imaginary ‘out of this world’ but new augmented reality technology is being used much more by advertisers to blur the line between the real world and the virtual world. If you’re not hip to augmented reality (or AR), blogger Nick Brucher explains that AR is “based on holding a 2D image up to a webcam and then seeing a 3D image on screen.” Advertisers initially began offering consumers AR experiences through specially designed micro sites. For example, BMW developed this site so their consumers could experience using a Z4 coupe painting a canvas in a TV spot.

AR is now being integrated into both mobile and print executions, too. Mobile applications include things like AroundMe which allows consumers to locate restaurants, bars, museum etc., wherever they are simply by holding up their smartphones and VegasReality, designed by MGM Mirage, which merges real Vegas and virtual Vegas and delivers new ways to explore hotels, restaurants etc.

Print publications are making their magazine issues more dynamic by integrating AR. In the most recent issue of UK’s Grazia – readers were not only able to read about the dynamic front woman of Florence + Machine they were also able to make her sing and dance around.

One of the most dramatic integrations we’ve seen recently is being executed by JC Penney in partnership with Heart’s Seventeen.com to create a virtual dressing room. The days where consumers have to roll the dice and gamble on a piece of clothing they’ve purchase online are, in some instances, a thing of the past. Shoppers will automatically be fitted during the live-video stream (no symbols or pieces of paper here), and motion capture technology then enables users to “try on” different clothing articles they like by simply pointing at the screen. Here’s a video on how the dressing room will work:


Demo via Nick Burcher

Innovative magazine publishers and brands are turning to AR more and more and we think it’s awesome. AR allows readers to go beyond the pages and actually interact with the content. And, especially when it comes to the fashion industry, we’re seeing more and more of the players in the industry not only creating clothes, but creating innovative web content – and consumer experiences – as well. Teri Rogers wrote about that over here, and if you’re interested (and she’s always interesting), go check it out.

Bottom line, any time you can engage consumers on a deeper level it’s a big benefit. In the context of online shopping, AR enables consumers to better visualize what an item will look like on them – and can actually enhance the shopping experience – and most, important, help close the sale.

Fashion Industry – Creating Content and Clothes

T2+Back Alley Films, Fashion Week, Chanel

The fashion industry has embraced the web and social media in a variety of ways. And, for an industry that has a rep for pretty much being the snotty girls in high school that don’t really want to let anyone who’s not the “real deal” into their tight little clique, the industry as a whole has really done a 180.

The year in fashion thus far in 2010 has proven that the industry not only gets its consumers but, in a surprise move, it actually wants to attract even MORE of them. As a result, brands are incorporating innovative ways to reach them into their marketing efforts. Jimmy Choo was not the only brand to use Foursquare, but it might have been the most creative – and resulted in women running all over London on a shoe treasure hunt. I expect we’ll see lots more location-based focus as brands work to actually drive foot traffic to brick and mortar stores.

By the fall of 2010, the majority of the labels live-streamed their shows (up from only two in the spring) and Fashion Week moved beyond the realm of exclusivity and into the worlds of consumers around the globe.

In addition to live-streams and other tactics, many brands released short films like this one, produced by Chanel’s Karl Lagerfeld.

Brands used Facebook, Twitter, Twitpics and even a variety of iPad apps to stay in touch with and, even more surprising, actually listen to their respective audiences. Ann Taylor’s Aloft campaign was a great example of how the brand took consumer feedback posted on their Facebook page, immediately acted upon it, and really took the words “community” and “engagement” to new levels.

Online retailers have upgraded their online catalogues to create more of an “experience” for shoppers and also to include high quality video and other content. In fact, during London’s Fashion Week, Burberry’s Christopher London noted on Twitter that Burberry is “now as much a media-content company as [it is] a design company because it’s all part of the overall experience.”

I think that just about says it all — the fashion industry as content creators. When you think about it, aren’t we all trending that way?

Droplr: Sharing Made Easy

Droplr: Drag, Drop, Share

We’re always on the lookout for things that make life easier. And when it comes to file and image sharing, we’re especially interested.

Culturezoo’s amazing Droplr Desktop is beyond simple when it comes to photo and text sharing and, as a bonus, is now available in an iPhone app (not free, but an affordable $3.99). With Droplr, you can drag and drop anything you want to share online with a short URL. One of the newly added options to Droplr that we think is especially cool is the ability to share your stuff with a custom, or “vanity” URL. Of course, you’ve gotta buy that, but that seems to be worth the investment, when it matters to you that your stuff is branded.

If you’re intruigued and want a short tutorial about all the awesomesauce that is Droplr, The Next Web won’t disappoint.

One downside, right now you’ve got to have a Twitter account to sign up and login, so for those folks not into the whole Twitter thing, that’s an extra step. But that’s rumored to be changing soon, so if you’re not using Twitter and/or not interested, you’ll probably get a chance reasonably soon to test the functionality of Droplr in other ways. And, shameless self-plug, if you’re reading this blog because of a link you saw on Twitter, dudes, follow us there and share your brilliance.

The upside: when a product is identified by Macworld as a Mac Gem, it’s pretty much a testimonial to the fact that you should check it out. We did – and we’re glad! Oh, and if you’re totally geeked out by this topic and want to discover more Mac Gems, check here for Dan Frakes’ (MacWorld’s resident Gem-meister) August 31, 2010 recs.